Kapture CX

Kapture CRM is a simple, easy, and highly scalable help desk software. Kapture eases your agent’s life by automating tasks, nurturing leads, and providing a smart AI-powered assistant that resolves issues quickly to build a superior customer service experience.

Customized modules from Kapture CRM are extensively utilized in a variety of business verticals, including FMCG, Healthcare, Internet Companies, Education, Real Estate, and others.

Here is a list of features that will make handling queries fun and easy for your agents.

Omnichannel support- Deep integrations that bring and resolve all the queries coming from different channels like chat, calls, social media, emails, and many more from a unified dashboard.

Lead and pipeline management- Customize your workflow and assign leads to your team based on the locations, departments, and products. Kapture’s pipeline management helps you prioritize your focused leads with tags for better conversions. Segregate your leads based on the industry and auto-allocate them to the right team.

Smart ticket management- From ticket creation to the resolution everything is organized, optimized, and arranged smartly for the agents. Kapture automatically prioritizes and tags tickets according to the keywords for a seamless customer experience.

Contextually intelligent resolutions- Kapture uses AI and ML to help your agents provide accurate responses that are relevant and contextual that create sophisticated interactions for a delightful customer experience.

Field service management- A mobile application for your on-field heroes with all the necessary tools like schedule tasks, expense management, inventory management, and warranty management. The best part is it works offline too.