Gridlex Zip
Call, SMS Text, Email & More From One CRM & Customer Service Help Desk Software to get a 360-degree view of your customers. Further, it is customized to meet your specific sector, industry, and organizationβs needs.
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β’ Outbound & Inbound Calling for personal and teams β’ Send & Receive SMS Text Messages for personal and teams β’ Send & Receive Email Inbox for personal and teams
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β’ Ticketing to track customer issues and ensure that those issues are resolved quickly β’ Customer Support Automations to reduce routine work β’ Custom Workflows to match your various processes- customer support to finance to IT β’ Custom Ticket templates to capture the nuances of your activities β’ Custom Objects to record and match your operations-specific data β’ Integrations with CRM and other tools to minimize data entry β’ Reporting and Analytics for complete insight in to your Help Desk and customer service operations β’ Security Roles and Permissions so that only the relevant people are doing the tasks appropriate for them
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β’ Marketing Automation to automate email templates and increase sales productivity β’ Contact Management to collect information of your customer contacts in one place β’ Organization Profiles suited to the specific needs of your customers β’ Activities, Pipelines, and Opportunities to track end-to-end sales process β’ Forecasts and Goals to manage the performance of your sales team β’ Customize your entire CRM to meet the specific needs of your sales β’ Tasks & Calendar to set reminders, goals, follow-ups and events β’ Custom Objects to record and match your operations-specific data β’ Integrations with Help desk and other tools to minimize data entry β’ Reporting and Analytics for full insight into your sales and marketing activities β’ Security Roles and Permissions by territory and group so that each team is working on what they are supposed to